CitizenReady AI by LUQ LABS — Effective March 21, 2026
These Terms of Service (the "Terms") form a binding legal agreement between you ("you," "your," "User," or "End-User") and LUQ LABS ("LUQ LABS," "we," "us," or "our") governing your access to and use of the CitizenReady AI mobile application and any related services (collectively, the "App" or "Services"). The App is a "Licensed Application" as defined by Apple Inc. ("Apple") and is distributed through the Apple App Store and Google Play Store.
IMPORTANT: These Terms include (i) a binding arbitration clause and class-action waiver in Section 10 that affect how disputes are resolved; (ii) an acknowledgment in Section 11 that, for App downloads from the Apple App Store, this agreement is between you and LUQ LABS only, not Apple; and (iii) warranty disclaimers and limitations of liability. Please read these Terms carefully.
By downloading, installing, accessing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, do not download, install, or use the Services.
We may modify these Terms from time to time. Material changes will be announced in the App, and the "Last Updated" date above will be revised. Your continued use of the Services after a change takes effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services.
You must be at least 13 years old to use the App. If you are between 13 and the age of majority in your jurisdiction, you represent that a parent or legal guardian has reviewed and accepted these Terms on your behalf. The App is not directed to, and we do not knowingly collect personal information from, children under 13. If we learn we have collected such information, we will promptly delete it.
To access certain features of the Services, you may be required to create an account. You agree to:
We may suspend or terminate accounts that we reasonably believe contain false information or are used to violate these Terms.
CitizenReady AI is an independent educational mobile application designed to help users prepare for the U.S. Citizenship and Immigration Services ("USCIS") civics test and the N-400 naturalization interview. Features include:
CitizenReady AI is NOT affiliated with, endorsed by, or approved by USCIS or any U.S. government agency. Content is based on publicly available USCIS materials. We do not guarantee completeness, accuracy, or currency, and the Services are not a substitute for the advice of a licensed immigration attorney or for official USCIS resources. You are solely responsible for verifying all information through official sources at www.uscis.gov before taking any action.
You may use the Services only for lawful, personal, non-commercial purposes. You agree not to:
All content provided through the Services — including text, graphics, logos, icons, software, the "CitizenReady AI" name, the LUQ LABS mascot, and the compilation of all of the foregoing — is owned by LUQ LABS or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. Subject to your compliance with these Terms, LUQ LABS grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your personal, non-commercial study purposes only. No other rights are granted by implication, estoppel, or otherwise.
You retain ownership of any content you submit to the Services, such as practice answers, notes, or feedback ("User Content"). By submitting User Content, you grant LUQ LABS a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify, create derivative works of, and use such User Content solely to operate, provide, improve, and promote the Services. You represent that you have all necessary rights to grant this license and that your User Content does not infringe any third-party right. We reserve the right (but have no obligation) to remove User Content that violates these Terms.
If you voluntarily submit ideas, suggestions, or feedback ("Feedback"), you grant LUQ LABS a perpetual, irrevocable, royalty-free, worldwide license to use and commercialize the Feedback without restriction or compensation to you.
Your use of the Services is also subject to our Privacy Policy and AI Disclosure, which describe what information we collect, how we use it, and your rights.
Do NOT enter real Social Security numbers, A-Numbers, alien registration numbers, or other highly sensitive personal information into the App during interview practice. Interview responses are transmitted to Google's Gemini API for processing and may be retained by Google for up to 55 days. Best practice: use sample or placeholder data for interview rehearsal.
You may delete all of your account data at any time via Settings › Privacy › Delete All Data in the App, or by emailing customersupportbot@luqlabs.com. Deletion requests will be completed within 30 days, except where retention is required by law.
The App offers a free tier with basic access and a Premium subscription that unlocks additional content and AI features. Current pricing, trial lengths, and subscription terms are disclosed in the App prior to purchase.
All purchases are billed and refunded through the applicable app store (Apple or Google) pursuant to that store's policies. LUQ LABS does not directly process refunds for in-app purchases. To request a refund, use reportaproblem.apple.com (Apple) or your Google Play order history. Except as required by law, all payments are final and non-refundable.
We may change subscription pricing from time to time. Material price increases will not take effect until the next renewal period and only after we provide at least 30 days' advance notice through the App or by email, and obtain your consent where required by the applicable app store or law.
Listed prices exclude applicable taxes, which are added by the app store at the time of purchase.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ACCURACY. LUQ LABS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
AI-generated content (including practice questions, feedback, and simulated interviews) may contain errors, omissions, or bias. The AI's output is not a prediction of, nor a substitute for, an actual USCIS interview or legal advice. You must independently verify any information that is important to you.
TO THE FULLEST EXTENT PERMITTED BY LAW, LUQ LABS AND ITS OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL LUQ LABS'S AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO LUQ LABS (VIA THE APPLICABLE APP STORE) IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
Some jurisdictions do not allow certain warranty exclusions or limitations of liability, so some of the above limitations may not apply to you. Nothing in these Terms limits any liability that cannot be limited under applicable law (including for fraud, death or personal injury caused by negligence, or consumer-protection rights that cannot be waived).
We do not guarantee that use of the Services will result in passing the USCIS civics test or naturalization interview.
To the extent permitted by law, you agree to indemnify, defend, and hold harmless LUQ LABS and its officers, directors, employees, contractors, affiliates, and licensors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your use of the Services; (ii) your User Content; (iii) your violation of these Terms; or (iv) your violation of any applicable law or third-party right.
These Terms remain in effect while you use the Services. You may stop using the Services at any time and delete your account through the App. We may suspend or terminate your access, with or without notice, if we reasonably believe you have violated these Terms, if required by law, or to protect the security or integrity of the Services. Sections that by their nature should survive termination (including Sections 4.2, 4.3, 4.4, 5, 7, 8, 10, 11, 13, 14, and 16) will survive.
These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws principles, and, where applicable, U.S. federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before filing any claim, you agree to contact LUQ LABS at customersupportbot@luqlabs.com and attempt in good faith to resolve the dispute informally for at least 30 days.
Except for claims that may be brought in small-claims court, any dispute arising out of or relating to these Terms or the Services shall be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will take place in San Francisco, California, or, at your election, by telephone or video, or in the U.S. county where you reside. Judgment on the award may be entered in any court of competent jurisdiction.
YOU AND LUQ LABS EACH AGREE THAT CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this waiver is held unenforceable as to any claim, that claim must be severed and litigated in court, while all other claims remain subject to arbitration.
You may opt out of Sections 10.3 and 10.4 by sending written notice to customersupportbot@luqlabs.com within 30 days of first accepting these Terms. The notice must include your name, account email, and an unambiguous statement of opt-out.
The following additional terms apply when you download the App from the Apple App Store. In the event of any conflict between these Section 11 terms and any other provision of these Terms, this Section 11 controls, but only with respect to your use of the App obtained from the Apple App Store.
These Terms are concluded between you and LUQ LABS only, and not with Apple. LUQ LABS, not Apple, is solely responsible for the App and its content. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
LUQ LABS grants you a non-transferable license to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
LUQ LABS is solely responsible for providing any maintenance and support services for the App, as specified in these Terms or as required under applicable law. Apple has no obligation to provide any maintenance or support services for the App.
LUQ LABS is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App (if any) to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be LUQ LABS's sole responsibility.
LUQ LABS, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer-protection, privacy, or similar legislation.
In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, LUQ LABS, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties, including the Specially Designated Nationals List, the Denied Persons List, or the Entity List.
For any questions, complaints, or claims with respect to the App, please contact LUQ LABS:
You must comply with applicable third-party terms of agreement when using the App (for example, your wireless data service agreement).
You acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
If you obtained the App from Google Play, your use is also subject to the Google Play Terms of Service. Google and its affiliates are not responsible for the App or for providing support. In the event of any conflict between these Terms and Google's applicable terms, the applicable Google terms control solely to the extent of the conflict, and only with respect to the App obtained from Google Play.
The App and related technology are subject to U.S. export-control laws and regulations and may also be subject to export or import regulations in other countries. You agree to comply strictly with all such laws and acknowledge that you are responsible for obtaining any licenses to export, re-export, or import as may be required. The App may not be exported to, or downloaded, used, or transferred (i) into any country subject to a U.S. government embargo or (ii) to anyone on any U.S. government list of restricted end users.
If you believe that content made available through the Services infringes your copyright, please send a notice compliant with 17 U.S.C. § 512(c)(3) to customersupportbot@luqlabs.com with the subject line "DMCA Notice." Notices must include: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a statement of good-faith belief that the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act. We may remove or disable access to allegedly infringing content and terminate repeat infringers.
We may deliver notices to you via email, through the App, or by posting on the Services. You agree to transact and receive communications electronically.
If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remainder will remain in full force and effect. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
These Terms, together with the Privacy Policy and AI Disclosure, constitute the entire agreement between you and LUQ LABS regarding the Services and supersede any prior agreements.
LUQ LABS
Email: customersupportbot@luqlabs.com